Refund Policy

You may return an item within 30 days of delivery for a refund, provided it meets the conditions below.

Items must be unused, in their original condition, and returned in the original packaging with all parts and accessories included.

Items that show signs of use, assembly damage, or missing components may not be eligible for a full refund.

Email hello@loosenstore.com with your order number and the reason for the return. We'll reply with return instructions and the return address.

Customers are responsible for return shipping costs unless the item was defective or shipped in error. We recommend using a trackable, insured shipping service.

If your item arrives damaged or defective, report it within 48 hours of delivery by emailing hello@loosenstore.com with photos. We'll arrange a free replacement or a full refund.

Once we receive and inspect your return, we'll refund the purchase to your original payment method within 10 business days. Original shipping charges are non-refundable.

To cancel an order before it ships, email us as soon as possible. Orders that have already shipped are handled as returns under this policy.

Questions about a return or refund? Email hello@loosenstore.com or call +1 512 516 0488.