Privacy Policy

When you place an order or contact us, we collect your name, email address, phone number, shipping address, and order details.

Payment information is processed securely by our payment provider, Stripe. We do not store your full card number or other sensitive payment data on our servers.

We also collect limited technical data automatically, such as browser type and pages visited, through analytics cookies.

We use your information to process and ship your order, send order confirmations and updates, provide customer support, prevent fraud, and — only with your consent — send marketing communications.

You can opt out of marketing emails at any time using the unsubscribe link in any message.

We use a minimal set of cookies to understand how the site is used and to improve your experience. You can disable cookies in your browser settings, though some features may not function as intended.

We share your information only with the service providers needed to fulfill your order: Stripe for payment processing, shipping carriers for delivery, and email providers for transactional messages.

We never sell your personal information. We may disclose information when required by law.

We take reasonable measures to protect your information. Payment data is handled by Stripe under their PCI-compliant infrastructure.

You may request access to, correction of, or deletion of your personal information at any time. To exercise these rights, email us at hello@loosenstore.com.

We retain your information for as long as necessary to fulfill orders, provide support, comply with legal obligations, and resolve disputes.

Our site and products are not intended for individuals under 16. We do not knowingly collect information from children.

We may update this policy from time to time. The date above indicates when it was last revised.

Questions about this policy? Email hello@loosenstore.com or call +1 512 516 0488.